Privacy Policy

We offer unique places suitable for your comfort

Haven Vacation Rental Management operates the site flxhaven.com to provide services including Vacation Rental Management services, reservation services and concierge services.

Haven Vacation Rental Management recognizes that privacy is important and is committed to protecting users’ privacy and addressing potential privacy concerns. The following information has been posted to help you, the consumer, understand what private information we collect and how your information is used.

If you have questions regarding this privacy policy, feel free to contact us at info@flxhaven.com. PO Box 574, 112 N. Main Street, Naples, NY 14512, (585) 755-3933. 

Haven Vacation Rental Management representative will respond to your privacy policy questions as soon as possible.

Types of private information collected

To best serve your needs, we collect the following types of information when you visit flxhaven.com:

Personal information

We collect the following personal information from our users when submitting an inquiry or booking a reservation:

  • Name
  • Physical and/or Mailing address
  • Phone number
  • Email address
  • Payment/Billing Information
  • Credit Card Number
  • Billing address)
  • Guest Names
  • Pet Health Records

You may, however, visit our site anonymously to obtain quotes. You can also always choose to provide less information. However, omitting some of this personal information may limit your ability to access all of the benefits of our website and services. For example, we will not be able to process transactions without payment information and a billing address, or ship personal items without your name and mailing address. 

Automatically collected information

We automatically collect data on how our users visit flxhaven.com, such as your IP address, location, browser, browser language, operating system, device identifiers, website analytics and cookies. 

Our website currently uses cookies to enhance its functionality. You may disable cookies in your web browser, but this may limit your ability to access flxhaven.com. However, you may also place your order over the phone by calling (585) 755-3933.

Social media information

If you’ve linked your Haven Vacation Rental Management account with a social media account, we also collect information social media networks give us. Depending on the social media network, this can include your username, name, email address, friends list, and more. In addition, we collect demographic data when users interact with Haven Vacation Rental Management social media accounts

Information you provide

We may also collect information filled out in person on:

  • Contact Forms
  • Surveys
  • Raffle Registrations
  • Course Registrations
  • Email Newsletter subscriptions

Policy on collecting sensitive personal information

Haven Vacation Rental Management does not gather any of your sensitive personal information, such as your social security number, race, ethnicity, religion, health metrics, political associations, or details on your criminal background.

How the information collected is used

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. This includes:

  • Creating and maintaining an account with us
  • Completing your transactions
  • Shipping your personal items
  • Fulfilling customer service requests
  • Contacting you regarding updates to our company policies
  • Making all of Haven Vacation Rental Management’s services available to you in a convenient manner
  • Evaluating analytics to see how our customers engage with flxhaven.com

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. 

  • Communicating our sales and promotions
  • Email Newsletters 
  • Providing advertisements that are relevant to you as you visit flxhaven.com

 

If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt-out of the use of personal information for those other purposes.  We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.

You have the right to:

  • Request data amendments
  • Request Haven Vacation Rental Management delete the acquired information
  • Review the collected information

You can submit all requests in writing by sending an email to info@flxhaven.com, or by mail at PO Box 574, Naples, NY 14512. 

Length of time personal information is stored

We may store your personal information for 7 years. We may store some of your information for an extended period of time, depending on how we need to use the information. For example, we’ll keep your email address and name on file as long as you have an account with us. In addition, we may need to keep your billing information on file for 7 years to maintain our internal transaction records. 

Who the information is shared with

We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information. This does not include trusted third party affiliates so long as those parties agree to keep this information confidential. The only reason we will ever share your information with affiliates is for the following purposes: 

    • Operating our website
    • Processing transactions
    • Fulfilling and delivering orders
    • Measuring marketing and advertising performance
    • Providing excellent customer service
    • Issuing email and text message communications
  • Conducting our business

 

For more information about our affiliates, please visit this link

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

If Haven Vacation Rental Management becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. Personal information that you provide those sites may be sent to Haven Vacation Rental Management in order to deliver service. We process such information in accordance with this Policy. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites and we encourage you to read their privacy notices. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Information Security

We do our best to keep your private information secure and safe. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure and destruction of data. 

  • These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. 
  • We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
  • We restrict access to personal information to Haven Vacation Rental employees, contractors and agents who need to know the information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations
  • Most of your personal information is encrypted and is therefore protected from being accessed by outside users. However, data leaks and malicious attacks do happen. Please understand that while we do our best to protect your data, providing your personal information is at your own risk.

Ability to decline to provide personal information

You can, of course, decline to disclosure your personal information to us. However, the failure to provide us with pertinent information may limit your ability to fully benefit from Haven Vacation Rental Management and all of its offerings. Remember, we only ask for personal information that can help us fully provide our services to our customers. 

Additional questions

If you have questions regarding this privacy policy, feel free to contact us at info@flxhaven.com. PO Box 574, 112 N. Main Street, Naples, NY 14512, (585) 755-3933. 

Haven Vacation Rental Management representative will respond to your privacy policy questions as soon as possible.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Policy update

This privacy policy was last updated on June 17, 2023. If we adjust the privacy policy, we will post the most recent update on this page. Once posted, the new privacy policy shall be effective immediately.

Dispute Process

All disputes must 1st be processed through Haven Vacation Rental Management’s customer service which can be reached at (585) 755-3933, by email at info@flxhaven.com or mail at PO Box 574, Naples, NY 14512.3rd Party Mediation may be employed in the event of the inability to come to a mutually satisfied resolution. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Haven Vacation Rental Management and an individual.

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